The Alvia Hotel and the

National Accessibility Scheme  

Access Statement For The Alvia Hotel

Introduction

The Alvia Hotel provides guest accommodation and services for visitors to Brighton, for both leisure and business.  Our aim is to provide a range of accessibility features within the hotel so we can therefore adhere to the NAS guidelines and provide the best level of service for our range of guests with differing needs.

Pre-Arrival
 
• Pre arrival the Alvia team would be able to provide email communication for the hard of hearing.  We would also be able to liaise with guests with written material which is of an increased font size.  We will consider means of using our web site facility (which we can alter in house) to provide formats for the visually challenged.  This we will look into with colours and fonts.  As it stands our web site is very informative regarding local services, concierge and local attractions.  We will aim to provide further information (for mobility impairment / visual / hearing impairment) geared towards providing information on accessibility for services and attractions within Brighton

Arrival & Car Parking Facilities
 
• We have private car parking on our doorstep, which provides enough space for three cars.  These are available on a pre booking arrangment only.   If no parking is available here we would be able to arrange for a taxi to meet you at a designated public parking space and bring you back to the hotel.  There are no designated parking spaces for disabled guests.  Our contact number is displayed outside the hotel so guests can contact us on arrival.  We would consider offering a facility for GUIDE dogs.  Porterage assistance can be offered to our guests.  No ramps are provided at the moment though we could consider installing them temporarily. . this we will have to have a look into.

Main Entrance & Reception
 
• WE can offer accessibility to the rear of our property which is adjacent to our parking.  Both entrances are of equal width, both situated at the top of stairs (the standard width of a door).  Assistance from the Alvia team with porterage and guidance can be offered.  We need to look into LOOP systems.  A pad and pen are available on arrival.  Lighting is prominent and is dimmable throughout the public areas.  Plenty of comfortable seating is available in reception.  Reception is manned semi permanently usually.  We will provide additional service to meet the NAS standards where apt and cater for our guests.  Our floor is level throughout the reception area.  A walking facility and dog bowls can be considered.  We have no entry level accommodation from the reception/ entry level floor.  No ramp / lift is provided to any floor

Public Areas - General (Internal)
 
• No lift or stair lift is available.  No Braille is available.  No automatic doors.  Emergency procedures are in place.  Entry to rooms is over 5 floors including ground and basement level.  Flooring is all carpeted.  A standard public phone is available.  Lighting is uniform.  No public televisions are available in reception - room televisions do have a 'subtitles option'.  Rails are provided (in the form of a banister) on all floors.  Baby changing facilities can be made available.  There is no colour contrast for critical areas.  No WC's are adapted

Public Areas - WC
 
• Not applicable.  Not available on the ground floor.  Provisions could be looked in to for a certain bedroom for forthcoming refurb programs.

Restaurant / Dining Room, Bar & Lounges, Take Away & Cafe
 
• No provisions are made for our breakfast area which is also our lounge/ reception area.

Bedrooms
 
• No rooms are specifically geared for the NAS however when conducting our refurb program we can look into this area.

Bathroom, Shower-room & WC [En suite or Shared]
 
• Nothing adapted to the NAS at present. . to be considered with any refurbishment scheme.

Contact Information
 
• Address: 36 Upper Rock Gardens, Brighton, BN2 1QF
• Telephone: 01273 682939
• Fax: 01273 626287
• Minicom: ...
• Email: enquiries@alviahotel.co.uk
• Web site: www.alviahotel.co.uk
• Hours of operation: 24 hr
• Emergency number: 07765646372
• Local carers: can look into on guests behalf.
• Local equipment from hire companies: Available on request and depending on requirement
• Local public transport numbers: 08457 484950
• Local accessible taxi numbers: 01273 204060

We welcome your feedback to help us continuously improve.

Created on: 23/05/2007